Your satisfaction is our top priority
If your product fails to perform in any way, so let’s be perfectly
clear about what our very important promise warranty means to you.
It’s simple really. If your optics need repair, Kanmaxx will make
it right without charging you a penny. Kanmaxx Optics covers all products
against defects in materials and workmanship. Just call Kanmaxx Optics
for prompt, friendly, professional service of products covered by
the very important promise warranty.
Many times, the problem can be solved without sending the scope to
us. Kanmaxx technical service will assist you with the problem in
the best and most efficient manner. Please firstly contact a Kanmaxx
specialist within our technical service department to determine if
the problem can be solved without sending the product to Kanmaxx.
If we do need you to send the product in for service, please follow
the instructions identified below.
Please follow these steps when sending any product to Kanmaxx Product
Service:
1. Remove mounting rings, covers, and all other accessories from the
product.
2. Record the serial number of the product and keep it where you can
find it if needed.
3. Include a note with the product indicating the reason the product
is being sent.
4. Make certain that your name, address, telephone number, and e-mail
(if applicable) are included in the note.
5. If possible, ship the product in its original packaging, as this
is the safest method.
6. Be sure to wrap the package securely and use filament strapping
tape on the outside.
7. If possible, ship by a traceable parcel service. Please insure
the shipment against loss.
All service work must be prepaid. For details, contact an Kanmaxx
Product Specialist prior to shipping your product by calling (86)
871-3120059, or writing info@kmaxoptics.com
or mkt@kmaxoptics.com
or faxing (86)871-3162625.
These warranties do not cover consumer caused damages such as misuse,
abuse or repairs attempted by someone other than our authorized
technicians. If you also are willing to send the product in for
service, only need to pay for postage.
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